Privacy Policy

Last updated: January 2025

Information We Collect

Arctic Seas Cold Storage ("we," "our," or "us") collects information to provide better services to our customers. We collect information in the following ways:

Personal Information

When you contact us or request our services, we may collect personal information including your name, email address, phone number, company name, and business requirements. This information is provided voluntarily when you fill out our contact forms or communicate with us directly.

Usage Information

We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring website, pages viewed, and the dates/times of access.

How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries and provide customer service
  • To process service requests and provide quotes
  • To improve our website and services
  • To send you relevant business communications (with your consent)
  • To comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please refer to our Cookie Policy.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications from us at any time by contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy, please contact us at:

  • Email: contact@xamugaj.org
  • Phone: +60 5 1419 97140
  • Address: Jalan Pending Industrial Area, 93450 Kuching, Sarawak, Malaysia